Amending A Booking

Amending Booking Through Admin Portal

Once you open a specific booking you see 11 tabs. See below for further detail:

• Booking: This is where you can make amendments of the customer’s entry/exit date and time, parking type, amendment fees, request for car wash and car servicing.

• Airline: This is where you can make amendments of the customer’s flight details.

• Vehicle: This is where you can make amendments of the customer’s vehicle details

• Customer: This is where you can make amendments of the customers profile

• CC Trxns: This is where you can see the credit card transaction of the booking

• Trxns: This is where you can see the All Transactions/Activities for this booking.

• Files & Emails: This is where you can see the E-Ticket and Tax Invoice and can resend

• the confirmation.

• iPark: This is where you can see the ETIN upload status.

• Cancellation: This is where you can cancel a booking and can perform a refund.

• Activity: This is where you can see the activities, changes or who made the last touch

• on the booking.

• Reward Points: This is where you can see the reward points of the customer.

Amending Booking Through Customer Portal

A customer can manage their own booking online by clicking the link in their confirmation email or by going to www.parkonking.com.au (Email and Password/Booking Reference Required).

Customers can manage the following details:

• Entry and exit dates

• Booking Name

• Email address

• Vehicle details

• Flights details

• Booking duration

• Booking Status

• Print tax invoice

• Print eTicket