Two-Way Radio Etiquette

Two-way radio etiquette

Driver's Script After Drop-Off: Shuttle To Base (No Pick-Up)

DRIVER: <Driver's Name> - to base

Wait for a response

CASHIER: <Go ahead <Driver's Name>

DRIVER: <Driver's Name> have dropped off at International/Domestic – clear to return to base?

CASHIER: <Driver's Name> clear to return

Driver's Script After Drop-Off: Base To Shuttle (Pick-Up)

DRIVER: <Driver's Name> - to base

Wait for a response

CASHIER: Go ahead <Driver Name>

DRIVER: <Driver's Name> have dropped off at International/Domestic – clear to return to base?

CASHIER: <Driver's Name> please pick up <surname> party of < # > at International/Domestic

DRIVER: <Driver's Name> copy

Driver's Script After Collecting Customers

DRIVER: <Driver's Name> to base

CASHIER: Go ahead <Driver's Name>

DRIVER: <Driver's Name> I have <surname> party of < # > am I clear to return?

CASHIER: Yes/Please hold

DRIVER: Over

When using the radio, ensure you are clear and concise.

Never joke about the pronunciation of customers’ name.