Booking Date Amendment

Additional Days Parking (More than 48 hours from entry date)

1. Locate and open the booking.

2. Amend the entry/exit as per customers request.

3. Manually enter the customer’s credit details into the right-hand window as prompted, with the amount required (only applicable if number of days is greater than original booking).

4. Click Update Booking.

5. Go to CC Trxns tab & check if the transaction was approved.

Additional Days Parking (Within than 48 hours from entry date)

Same late fee rates apply to all amendments made within 48 hours of the entry date and during the booking period. Please note, during this time, bookings cannot be back dated to a later date.

1. Locate and open the booking.

2. Go to the Booking tab.

3. Amend the entry/exit as per customers request.

4. Calculate the parking fee and charge accordingly using super admin.

5. Untick the fee in the amendments tab and click update booking.

6. Go to CC Trxns tab & check if the transaction was approved.

Additional Days Parking (Already Entered)

1. Locate and open the booking.

2. Go to the Booking tab.

3. Amend the exit date as per customers request.

4. Untick the fee in the amendments tab and click update booking.

5. Write OED --/--/-- (Original Exit Date) in the Admin Notes and advice customer that payment is to be processed upon return.

6. Click Update Booking.

Please note, customers that have already entered and wish to stay longer than their booking period are subject to the overstay fee terms and conditions upon return and will be charged at reception or exit station.

Early Return

1. Locate and open the booking.

2. Go to the Booking tab

3. Amend the exit date as per customers request.

4. Untick the minus fee in the amendments tab and click update booking.

5. Write OED --/--/-- (Original Exit Date) in the Admin Notes and if asked, advice customer that we are unable to provide a refund for unused days.

6. Click Update Booking.