Reinstate Cancelled Booking

How to Reinstate a Cancelled Booking:

1. Locate and open the booking.

2. Go to the Cancellations tab

3. Tick the box beside "Reinstate Booking" and click update booking.

4. You will need to process payment for any amount that has previously been refunded for that booking using super admin (if applicable).

5. Go to CC Trxns tab & check if the transaction was approved (if applicable).

Note: There are several occasions wherein the system automatically cancelled a customer's booking because payment did not go through or the payment page froze from the customer's end. In this case, we just have to reinstate the booking and process payment (steps 4 & 5) as needed. Then send confirmation email and invoice to the customer.